Tidio Review 2024 → AI Chatbot and Live Chat Support!
Table of contents
- About Tidio Customer Support Software
- Overview Of Tidio.com
- Tidio Reviews
- Tidio Live Chat Reviews
- Tidio AI Chatbot Reviews
- Tidio Flows Reviews
- How Does Tidio Work?
- Tidio Vs Gorgias
- Who Is Tidio For?
- Tidio Chat Reviews: What Do Customers Think?
- Is Tidio Legit?
- Is Tidio Worth It?
- Tidio Pros And Cons
- Tidio Refund Policy
- How To Contact Tidio
- Where to buy Tidio?
- What is Tidio used for?
- Is Tidio free or paid?
- Is Tidio a good chatbot?
- What companies use Tidio?
- Conclusion of Tidio Reviews
About Tidio Customer Support Software
Every smart business owner knows how vital 24/7 prompt customer support is for prospective buyers. A late response will lead them to other competitors. Hence, Tidio is the perfect companion for flawless support.
This tool offers a game-changing AI-driven customer service solution for next-level service. Further, its automation with AI power allows the customers to enjoy proper and helpful responses without human intervention.
With a decade of experience in the industry, it’s trusted by many big companies. It includes Glovo, Procosmet Italy, Jaguar, Praktiker, and more. As a result, its social media is bustling, with over 7.1K followers on Facebook and Instagram.
But why has its service garnered so much attention? Therefore, let’s learn about its products and services through our sections in our Tidio review!
Overview Of Tidio.com
Tidio is a company that gathers talented individuals from all over the world to solve customer problems. Further, it believes that the best way to build relationships is through excellent customer service.
That’s why Marcin Wiktor and Titus Golas launched this service to help every business make the customer experience frictionless. Then it was started in 2013 in Szczecin, Poland.
From its simple start, it has grown bigger, with headquarters in San Francisco, California. Now, this platform has helped hundreds of entrepreneurs worldwide effortlessly connect with their buyers.
Tidio Reviews
This platform offers an AI-powered tool to connect with your customers. Thus, every business can easily build a relationship with its prospective buyers using AI customer service. There will be no more slow responses.
Furthermore, it offers various services, from real-time live chat to custom automation sales. All those services allow your business to engage visitors proactively through various automation. So, have less work and give more support.
Tidio Products
Are you curious about those superpower products that bring your service to lightning speed? Let’s break down all of them in our Tidio reviews. Thus, let’s find out which one you need the most!
Tidio Live Chat Reviews
The Tidio Customer Service is designed to provide customers with a help desk and live chat. Its intuitive help desk software will drive your customer satisfaction score by 24%.
What’s more, its main feature is the live chat that offers a clear route for customers’ questions and provides prompt answers. This lightweight live chat widget also includes real-time conversation, video calls, canned responses, and deep Shopify integration.
In addition, the advanced help desk ticketing system simplifies all the customer service work. This tool makes it easy to manage, assign, and reply to customer requests in one place.
Help Desk and Live Chat Plans & Pricing
- Free: $0/mo
- Starter: $29/mo
- Growth: $59/mo
Aside from that feature, this service also has multichannel communications across platforms and tracking KPIs. Interest in starting better customer service? Then get started for free!
Tidio AI Chatbot Reviews
Does your customer service team get tired of answering repeat questions? Then, it’s time to work less with the power of Tidio Lyro AI Chatbot.
Firstly, this tool comes with the AI chatbot power to answer all questions promptly, no matter the time. Simply feed LYRO with knowledge and assign more tasks to manage your business needs.
Additionally, it has a notification feature that lets you know when customers want to talk with a real person. Lyro can also answer multiple questions per conversation. As a result, your workers will have a less workload.
Lyro AI Chatbot Plans & Pricing
- Free: $0/mo
- Lyro AI: $39/mo
- Tidio+: $749/mo
Those are the current plans for enjoying the assistance of Lyro AI Chatbot. Further, you can choose the most suitable membership for your needs. Want to experience the advance of AI? Then get started to enjoy 50 free conversations!
Tidio Flows Reviews
Tidio Flows is the last service that is a great choice for boosting leads while decreasing workloads. It’s a tool for starting automation or interactive flows using predesigned, automated messages with no code.
The feature offers an automated message to engage the audience when surfing on certain items on your site. So, it’ll automatically capture quality leads using the relevant offers for maximum impact.
Not only can it share promos, but it suits any field. This includes collecting data, booking appointments, requesting quotes, or downloading mobile apps.
Flows Plans & Pricing
- Free: $0/mo
- Flows: $29/mo
- Tidio+: From $749
From managing returns to handling missed conversations, it can do all. Shockingly, it even supports the Instagram story reply. Therefore, join now to harness basic automated workflows for free!
How Does Tidio Work?
As you know, Tidio is an automated, AI-powered tool that is offered as a subscription-based service. Then, the tool can be used to manage automated flows, AI live chat, and more.
Further, its tool works on multiple platforms with various app integrations. It encompasses Shopify, WordPress, Squarespace, Wix, Magento, Google Analytics, Zapier, WhatsApp, Instagram, and more. Here’s the step to start using:
- Choose the plans, whether free or higher.
- Register to sign up on Tidio Chat.
- Install using the plug-in or inserting JavaScript.
- Then, you can login to manage your smart customer support!
Tidio Vs Gorgias
This platform is not a company that offers customer service products. Other brands like Intercom, LiveChat, Zendesk, and Gorgias offer similar services. Thus, let’s compare Tidio vs Gorgias Chat to see which one is better.
| Tidio AI Chat | Gorgias Chat | |
| Forever free plans | Yes | No |
| Advanced automation | Yes | No |
| Conversational AI | Yes | No |
| Shopify integration | Yes | Yes |
| Ticketing | Yes | Yes |
| Multichannel | Yes | Yes |
Who Is Tidio For?
Tidio is designed for businesses of all sizes to offer amazing customer communication products. Its products make customer support effortless while being prompt and helpful for prospective buyers.
Furthermore, it has various plans suitable for small, midsize, and established businesses. The versatile features suit all fields, including eCommerce, real estate, sales, and more.
Tidio Chat Reviews: What Do Customers Think?
This platform has had good careers in the industry for decades. It is also pretty trustworthy, with a transparent company profile on Crunchbase. Regardless, we still need to check the user experience.
- Shopify: 4.7/5 rating from 1,872 reviews
- G2: 4.7/5 rating from 1,532 reviews
- Capterra: 4.7/5 from 450 reviews
- GetApp: 4.7/5 from 450 reviews
Next, one of the pleased users among Tidio reviews stated:
The AI software has the most pleasing user interface and experience. The pricing is also quite fair for small and big enterprises. It works flawlessly to create a chatbot that stimulates communication within the business and collects leads to more sales.
Further, we must check the pro’s opinions of users. Here’s one of the complaints:
… There is an issue in creating chatbots. It would be better if the team would at least offer an explanatory video. It’ll explain how to create chatbots practically within the application.
Overall, the user stated that the live chat logo widget feature is impressive, with ease of use and many features. However, some state they need video explanations to develop the chatbot functions.
Is Tidio Legit?
After curating this comprehensive review, we are glad to announce that Tidio is legit. Its service with unbeatable features has been used by many small and medium businesses.
Furthermore, most users also agree that it makes the service work in developing their business. Not to mention, the high rating and safe website guarantee legitimacy.
Is Tidio Worth It?
When it comes to providing the best customer support, Tidio is worth your trust. Its AI-powered features make it easy to respond to customer inquiries using automated replies and flows.
In addition, the multiple automation and integration make it work across platforms and never lose any leads. Further, it even offers a free plan and affordable pricing on upgraded packages.
Tidio Pros And Cons
Want to learn about the good and bad sides of this AI customer support tool? We’ve put together the Tidio pros and cons below:
Pros
- Easy user interface and experience
- Seamless to set up
- No code needed
- Variety of app integrations
- Prompt reply to customer concerns
- AI-driven features
- Convert more leads
- A free plan is available
- Affordable plans’ pricing
- Cancellation any time
- Superb customer service
Cons
- No video instruction
Tidio Refund Policy
Every member can cancel the recurring Tidio subscription anytime to avoid further charges. Further, the member can use access to all features until the subscription expires.
Keep in mind that this platform is not obligated to give a refund for any reason. However, it may give a refund based on its sole discretion in certain circumstances within 3 months of your plan.
How To Contact Tidio
Don’t hesitate to reach Tidio customer service for any questions via:
- Email Address: [email protected]
- Live Chat: Lower right bubble
- Social Media: @tidio
Headquarters Address
149 New Montgomery St, 4th Floor
San Francisco, CA 94105 USA
Where to buy Tidio?
Want to get started? Then, join for free and purchase the upgraded plan on its official site at www.tidio.com. Find the best price on various membership plans!
Tidio Frequently Asked Questions (FAQ)
When looking for Tidio reviews, customers typically ask the following questions. We provide the answers to help you in making a smart purchase decision.
What is Tidio used for?
It’s a powerful live chat software businesses use to provide real-time customer support on their website.
Is Tidio free or paid?
This company offers free plans to enjoy for free. However, there are paid plans to upgrade the features.
Is Tidio a good chatbot?
Yup, it’s one of the best chatbots with a very good user interface and experience.
What companies use Tidio?
It has been used by many big companies, including Videlio, the University of Pittsburgh, Davines, and others.
Conclusion of Tidio Reviews & Ratings
In short, Tidio Chat is the right place to upgrade your customer support. Its products put your support team on autopilot, a cheaper way to have fewer workloads and workers.
Additionally, the multiple automation makes everything seamless, from automation flows to AI conversation. Thus, never miss any leads with prompt customer service using Tidio!
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